Position Title: Contact Centre Agent/Customer Service Representative (Mandarin)
We Offer Great Perks such as:
Chance to go to the UK for Training
Free meals (then subscript of once a month)
Above Industry Compensation Packages
With 20% Night Differential
UK Working Hours
Mostly Weekends Off!
As a Contact centre agent or Customer Service Representative the responsibilities include:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information;
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems, gathering data and processing accounts
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Perform other related duties as assigned
Required Education: College Graduate of any degree is preferable but not required
Required Experience: Good data entry and typing skills
Fluent in Mandarin
18 years old and above
No prior working experience required.
Computer skills with the ability to use numerous workstation
Willing to work in Bonifacio Global City, Taguig/Ortigas
Willing to work in shifting schedules
Key Competencies: Excellent Communication skills
Verbal and Written/documentation skills
Ability to multi task with ease
Problem Analysis and problem solving
Must have good attention to detail
Resilient and adaptable to constant changes
Flexible with work hours
You can also email us at firstname.lastname@example.org or personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.
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