Contact Centre Agent/Customer Service Representative Travel Taguig City

Contact Centre Agent/Customer Service Representative Travel
Department or Unit : Operations
Employment Type : Full Time
Minimum Experience : Experienced
Number of positions : 1
Salary : 00000

Position Title: Contact Centre Agent/Customer Service Representative Travel

We Offer Great Perks such as:

Chance to go to the UK for Training
Free meals (then subscript of once a month)
Above Industry Compensation Packages
With 20% Night Differential
UK Working Hours
Mostly Weekends Off!

Responsibilities

As a Contact centre agent or Customer Service Representative the responsibilities include:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Establishes policies by entering client information;
  • Informs clients by explaining procedures; answering questions; providing information.
  • Improves processes by reporting problems, gathering data and processing accounts
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Perform other related duties as assigned
  • Hotel reservations, using computer terminal or telephone.

 

Minimum Qualifications:

Required Education: College level/ College Graduate of any degree

Required Experience:

At least 6 months of experience in a similar call centre position

Good data entry and typing skills

Proficient in relevant computer applications

 

Key Competencies:                       

Excellent Communication skills

Verbal and Written/documentation skills

Ability to multi task with ease

Problem Analysis and problem solving

Must have good attention to detail

Resilient and adaptable to constant changes

Flexible with work hours

 

Working with Anderson Group Philippines means being part of a dynamic global organisation that that is committed, dedicated, and driven. We seek to empower our employees, to nurture their talents, and develop them to be their best.

It is our goal to always provide superior service to our clients, but we know that the core of business is our very own people.

We think you’ll be a great addition to our team!

If you agree, you can email us at phrecruitment@andersongroup.uk.com

You’re also welcome to personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.


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