Customer Service Representative English Taguig City

Customer Service Representative English
Employment Type : Full Time
Minimum Experience : Experienced
Number of positions : 3

Position Title: Contact Centre Agent/Customer Service Representative

Department: Operations

We Offer Great Perks such as:

Chance to go to the UK for Training
Free meals (then subscript of once a month)
Above Industry Compensation Packages
With 20% Night Differential
UK Working Hours
Mostly Weekends Off!

Responsibilities

As a Contact centre agent or Customer Service Representative the responsibilities include:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Establishes policies by entering client information;
  • Informs clients by explaining procedures; answering questions; providing information.
  • Improves processes by reporting problems, gathering data and processing accounts
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Perform other related duties as assigned

 

Minimum Qualifications:

Required Education: College level/ College Graduate of any degree

 

Required Experience:                   

At least 6 months of experience in a similar call centre position

Good data entry and typing skills

Proficient in relevant computer applications

 

Key Competencies:                       

Excellent Communication skills

Verbal and Written/documentation skills

Ability to multi task with ease

Problem Analysis and problem solving

Must have good attention to detail

Resilient and adaptable to constant changes

Flexible with work hours

You can also email us at phrecruitment@andersongroup.uk.com or personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.

 


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