Course Description
Irate Customers come to us because their needs are not met.  
They provide us an opportunity to assess and improve our service 
and customer relationship. This workshop prepares you to 
gracefully deal with difficult or irate customers and handle difficult 
situations.  It provides guidelines and practice scenarios for 
common customer complaints.  Moreover, it helps you create a 
system for emergencies as well as spiels for your most common 
customer concerns.  Learn to turn customer complaints into 
customer relationship-building opportunities.

For Inquiries, Please call us at (632) 6873416, 6874645, 6874445 or (0917) 5699639, (0922) 8874445 or email at us or look for Cherry or Mylene.


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