Customer Service Representative English Taguig City

Customer Service Representative English
Employment Type : Full Time
Minimum Experience : Experienced
Number of positions : 3

Position Title: Contact Centre Agent/Customer Service Representative


Department: Operations


We Offer Great Perks such as:


Chance to go to the UK for Training
Free meals (then subscript of once a month)
Above Industry Compensation Packages
With 20% Night Differential
UK Working Hours
Mostly Weekends Off!


Responsibilities


As a Contact centre agent or Customer Service Representative the responsibilities include:



  • Obtains client information by answering telephone calls; interviewing clients; verifying information.

  • Establishes policies by entering client information;

  • Informs clients by explaining procedures; answering questions; providing information.

  • Improves processes by reporting problems, gathering data and processing accounts

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

  • Perform other related duties as assigned


 


Minimum Qualifications:


Required Education: College level/ College Graduate of any degree


 


Required Experience:                   


At least 6 months of experience in a similar call centre position


Good data entry and typing skills


Proficient in relevant computer applications


 


Key Competencies:                       


Excellent Communication skills


Verbal and Written/documentation skills


Ability to multi task with ease


Problem Analysis and problem solving


Must have good attention to detail


Resilient and adaptable to constant changes


Flexible with work hours


You can also email us at phrecruitment@andersongroup.uk.com or personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.


 


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