CORPORATE DEVELOPMENT TRAINING PROGRAM

CORPORATE DEVELOPMENT TRAINING PROGRAM

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

“ Customer service is NOT  a department... It’s an ATTITUDE.”

Boost your company’s revenue with incremental sales from existing customers and new sales from word of mouth. Improve customer loyalty through valued and memorable customer interactions.

Topics to be discussed:

·         DEFINITION OF CUSTOMER EXPERIENCE MANAGEMENT

·         WHO ARE YOUR CUSTOMERS

·         QUALITIES OF A REMARKABLE CUSTOMER EXPERIENCE MANAGEMENT

·         PHONE CONVERSATIONS

·         COMMUNICATION RESPONSE DURATION AND QUALITY

·         FIRST IMPRESSIONS

·         DOs AND DON’Ts

·         SOLVING CUSTOMER PROBLEMS

·         IMPROVING CUSTOMER SERVICE

·         ROLE PLAY

·         CONCLUSIONS

STRATEGIC SELLING TRAINING

“If people like you, they will listen to you. But if they trust you, they will do business with you…”

Make your business more profitable. Learn techniques that will help your company increase sales results.

Topics to be discussed.

·         DEFINITION

·         CYCLES OF SELLING

·         PROSPECTING

·         SETTING APPOINTMENTS

·         PRESENTATION

·         HANDLING OBJECTIONS

·         PRESENTING SOLUTIONS

·         CLOSING

·         AFTER SALES

·         ROLE PLAYS

·         CONCLUSION

TEAMWORK DYNAMICS TRAINING

“  Talent wins games, But teamwork and intelligence wins Championships.

Improve group dynamics. Help your team work more effectively and ultimately create a harmonious environment that creates productivity.

Topics to be discussed:

·         DEFINITION

·         STAGES OF TEAM DEVELOPMENT

·         TEAM CATEGORIES

·         EFFECTIVE WORK RELATIONSHIPS

·         DEALING WITH CONFLICTS AND CRITICISM

·         TEAM DEVELOPMENT

·         ROLE PLAYS

·         TEAM GAMES

·         FILM SHOWING

·         PROCESSING

·         CONCLUSION

LEADERSHIP TRAINING

Remember, the difference between a boss and a leader... A boss say "Go" A leaders say "Let's go"

Improve team performance by sharpening your leadership team development skills. Practice the skills you need to stop pushing and start pulling.

Topics be discussed

·         DEFINITION

·         LEADERSHIP ROLES

·         EFFECTIVE LEADERSHIP

·         CHARISMATIC LEADERSHIP

·         LEADERSHIP PIPELINE

·         LEADERSHIP ASSESSMENT AND DEVELOPMENT

·         EMOTIONAL INTELLIGENCE

·         EXTRAORDINARY LEADERSHIP

·         FILM SHOWING

·         PROCESSING

·         ROLE PLAYS

·         CONCLUSION

ENGLISH ADVANCEMENT TRAINING

“ #1 Rule in arguments … If you’re losing, start correcting their grammar.”

Develop your communication skills in English confidently.

Topics to be discussed:

·         DEFINITION

·         SPEECH

·         BASIC GRAMMAR

·         EFFECTIVE WRITING

CAREER AND PERSONALITY DEVELOPMENT

A combination of structured planning and active management goal setting. The outcome of successful career management should include visioning, personal fulfillment, work/life balance, goal achievement, communication, career path and pledge of commitment.

This training will help participants understand the intricacies of planning events, developing a likeable personality, effectively managing time, reducing stress, and so much more.

Topics to be discussed:

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  DEFINITION

  
  


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  Personality development / type

  
  


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  Career awareness /path

  
  


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  Identifying strength and weaknesses

  
  


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  Analyzing and comprehending body language

  
  


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  Communicating with confidence

  
  


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  Life work portfolio / pledge of commitment

  
  

ENROLL IN 3 EASY STEPS:

1. 
   

   Call us for available schedule

   
   


2. 
   

   Fill up our online REGISTRATION FORM

   
   


3. 
   

   Settle the payment reservations of seat

   
   

TRAINING FEE:

Php2,700 (Regular Rate for Group Class)

Php2,200 (Early Bird for Group Class)

Enroll 5 participants and get 1 seat for FREE (Group Discount)

Training fee is subject to change depending to the numbers of participants enrolled (Company Discount)

INCLUSIVES:

Training Fee is Vat-Inclusive

Hand-outs

Seminar Noted

Meals (AM and PM Snack / Lunch)

Certificates

FOR RESERVATIONS AND OTHER INFORMATIONS:

Linxprovi8 (LINX) Learning and Training Center

MAKATI BRANCH:

Unit 303, 3rd flr-A, The Palm Towers St. Paul Road San Antonio Village, Makati City

(Main Branch) - (02) 403-0833 / 404-0932 / 0917-6983979 / 0939-9266309

LAS PIÑAS BRANCH:

G-2 Emerald Green Building, CV Starr Ave., Las Piñas City

(02) 831-5608 / 0947-3116977 / 0927-3118078

PARANAQUE BRANCH:

Unit 104 G/F Surabaya Tower RAYA Garden Condominium West Service Road Paranaque City

(02) 861-4501 / 0998-8848723 / 0916-6557783

MANILA BRANCH:

20 Mapagmahal St., Herbosa Ext., Tondo, Manila

(02) 748-7084 / 0955-4321163 / 0948-5370282

Who we are. What we do. Where our heart is.

www.linxprovi8.com

https://www.facebook.com/LP8Training/