Course Description
Irate Customers come to us because their needs are not met.
They provide us an opportunity to assess and improve our service
and customer relationship. This workshop prepares you to
gracefully deal with difficult or irate customers and handle difficult
situations. It provides guidelines and practice scenarios for
common customer complaints. Moreover, it helps you create a
system for emergencies as well as spiels for your most common
customer concerns. Learn to turn customer complaints into
customer relationship-building opportunities.
For Inquiries, Please call us at (632) 6873416, 6874645, 6874445 or (0917) 5699639, (0922) 8874445 or email at us mbm@businessmaker-academy.com or cer@businessmaker-academy.com look for Cherry or Mylene.