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Seminar on Customer Service Excellence is held at Ortigas Center, Pasig City
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No educational, employment, experience, or special requirements.
You are invited and welcome to attend this sales and marketing seminar.
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All are welcome - including college graduates, high school graduates, OFW, seaman, businessman, and professionals. The seminar topics for this training module is delivered in english and tagalog to ensure that participants understand and learn.
Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and
Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them.
How to Create a Successful Digital Marketing Campaign Plan to Strengthen Your Online Presence & Increase Sales Proven Techniques & Ideas to Increase Your Sales
Customer Service Excellence
What You Will Learn
To recognize the value of customers to our business
To learn how to maintain a good customer service experience
To manage customer expectations
To keep customers satisfied and get repeat business
The key to a successful business is to persuade your customers to buy again and again. But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously. This seminar prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.
Customer Service Culture
The CS Experience
Company Service Assessment
Benefits of Excellent Customer Service: Why Should I Care?
Your Role as a Customer Service Provider
Understanding Your Customers: The CS Creed
Servicing Different Types of Customers
Customer Service Systems & Tools
Measuring Customer Satisfaction
Customer Service Tactics for Repeat Business
Managing Customers’ Expectations
Dealing with Different Customer Situations
Seminar Schedules 2016
June 30. September 22. November 24
Philippine Stock Exchange Building,
Ortigas Center, Pasig City
P4,256 per head
P3,920 per head
Early Bird Rate, if paid 8 days before the schedule
How to Register or Enrol Now
To Register, Text in this Format
Customer Service. Seminar Date. Full Name. Office or Home Address, AND Email Address
Customer Service. June 18. Jerry Ritz. 4 Bambang Street, Sta. Cruz, Manila. email@example.com
After you text your registration details, you will receive by text and or email the following
1. Complete Seminar Venue, and
2. Company Bank Details – BPI and BDO
We are a Center for Business, Finance, and Corporate Skills Development. We offer a simple, direct and practical approach to business fundamentals. Our primary purpose is to teach people how to improve their professional, personal and financial lives through experience based learning.
Aware that not many people can afford to spend 2 to 4 years of their lives in formal study, we created practical, straightforward and direct short course seminars in line with our Core Educational Thrusts.
We hope to see you during your seminar. Register Now by using the Seminar Registration Form below.
Globe 0917 5447717
Smart 0918 9464623
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