Effective complaint handling is an important part of providing excellent customer service. When a customer brings an issue to your attention, it is important to listen carefully and show empathy for their frustration. It is also important to try to understand the root cause of the problem and offer a solution that addresses the customer's concerns. Even if you are unable to resolve the issue immediately, let the customer know what steps you will take to address their concerns and when they can expect a resolution. Following up with the customer to ensure that the issue has been fully resolved is also important, as it helps to build trust and show that you are committed to providing excellent customer service.
This seminar will focus on helping the participants handle all forms and types of complaints. The discussion will prepare you to be better and effective in handling complaints. Topics include the following. What is a Complaint. Why do People Complain. Goals of Effective Complaint Handling. Strategies for Building Relationships, and more relevant discussions.
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Registration Fee
3,900 per head
Includes a secured QR coded Certificate of Completion, ecopy of seminar materials
Modes of Payment Click for details
AUB. BDO. BPI. Metrobank. RCBC. Security Bank. UnionBank
GCash Maya. Palawan. Pay in Quezon City office
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Edward Aquino, Operations Assistant
Globe 0956 687 2110 Landline 8939 2728
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Training Coordinator Smart 0918 946 4623
Quezon City Office Address. Unit 200, Saint Anthony Building, 891 Aurora Boulevard corner Cambridge Street, Cubao, QC. Same building with BPI Cubao-Aurora branch and Landbank Cubao branch. Walking distance from LRT 2 Cubao-Araneta Station Map Visit https://ioshts.net/hub Email us click this Now admin@ioshts.com
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